Exchange Policy

1. RETURNS AND EXCHANGES

Timeframe: Returns or exchanges are accepted within 7 days from the date of delivery.

Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

  • Return pickups will be attempted within 24–48 hours from the date of the request.
  • A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

2. REFUND PROCESS

For COD Orders 

  • Refunds will be processed to your Dirtylabels Wallet within 1-2 working days after the return pickup is completed. 
  • Wallet balance can be tracked via the Dirtylabels App.

For Prepaid Orders 

  • Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.

Note:

  • COD payments will be refunded to the wallet, which can be used on future purchases.
  • Reward points, store credits & shipping charges (If any) are non-refundable.

3. CONDITIONS FOR RETURNS

  • Items must be in their original condition with intact tags.
  • Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

4. NON RETURNABLE ITEMS / EXCLUSIONS

To maintain hygiene standards, returns are not accepted for the following product categories:

  • Accessories
  • Sunglasses
  • Perfumes
  • Masks
  • Innerwear (boxers, briefs, trunks)

Note: Dirtylabels reserves the right to update the product categories excluded from this policy without prior notice.

5. REFUNDS FOR FREE PRODUCT DEALS

Orders placed during promotional offers like BOGO (Buy 1 Get 1 Free) or other similar deals that include free products are not eligible for returns or exchanges.

6. SELF-SHIPPING FOR RETURNS

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

Dirtylabels WAREHOUSE
G8/16 Lower Ground, Malviya Nagar, New Delhi 110017. India

Shipping Instructions

  • Pack the items securely to prevent loss or damage during transit.
  • Include your Order ID and registered mobile number on the package.
  • Ensure all items are in unused condition with tags and packaging intact.

Reimbursement

  • For prepaid orders, the full amount plus ₹100 (towards courier charges) will be refunded to your bank account.
  • For COD orders, the refund will be credited to your Dirtylabels Wallet.

Note: Avoid using The Professional Couriers, as we do not accept shipments from them. We recommend Speed Post for reliable service.

7. TERMS AND CONDITIONS

  • The customer is responsible for providing accurate bank account details for refunds. Dirtylabels is not liable for errors in the provided details.
  • If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

8. REPORTING DAMAGES

  1. If the product does not meet standards at delivery, notify us within 1 day via:
          a. Instagram DM: @dirtylabels
          b. WhatsApp: +91 9899088829
  2. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 30 working days from confirmation.

For further assistance, feel free to contact us on Instagram or WhatsApp - we’re happy to help!